We sold and purchased our house with her and everything was really smooth. She is awesome!
But having Susan on our side made it feel effortless. She was an absolute pleasure to work with and responded quickly to every question we had no matter how simple or complex it was. She helped us through both processes with ease, providing us with her years of expertise. We truly appreciated her sincere guidance, keeping us on track and helping us to find the right home for our family. Thank you Susan!
I couldn't have asked for a better agent to come through with outstanding suggestions to make the sale happen so quickly.
She made sure both seller and buyer had full support for all the challenges presented. The material she prepared for the presentation of the unit was amazing and as a result it went under contract in less than a week. I would recommend Susan to anyone in the market for buying or selling.
We had worked with other realtors before but nothing like her, she is amazing, I would recommended her 100% no doubt.
She helped us with everything and made sure we were happy. Susan was our rock through the process. Buying a house for the first time can be so intimidating and Susan knew it. She made sure we were not overwhelmed and took one step at a time, explaining the process so easily. She was always available to answer our questions. I could not begin to tell you how much she helped us; she even helped us with information on getting power and water connected, We moved into our new home just before Hurricane Irma hit. Susan made sure we were okay during the storm, she kept checking on us and seeing if we needed anything. She still checks on us to this day. I hope she gets the recognition she deserves.
From the moment we engaged her she was responsive, courteous and professional. She tailored our property search to fit our tight window of availability and strategically negotiated on our behalf. She provided consistent support and communication throughout the entire process. She got to know us and took the time to understand our needs and concerns. We would use Susan again in a heartbeat and recommend her to anyone and everyone we know. To say we are satisfied with her services is an gross understatement.
She helped us find the kind of home we were looking for and she communicated perfectly with us every step of the way. We highly recommend Susan, she was a pleasure to work with!
I was impressed with her thorough knowledge of the market, pricing, comparable sales and her expert negotiation skills. Once we narrowed down our criteria to a few buildings and unit floor plans, Susan again went above and beyond at individually contacting owners with units NOT for sale, trying to get us just the right one! I could not believe how proactive she was without ever being pushy. She is the epitome of professionalism in everything from her dress and emails to her cordial nature with other agents and owners. She helped us with so much beyond the transaction too; assisting with insurance, financing, helping me understand condo reserves and legalities, all the financial documents and she even joined is at the closing table. Susan answered every phone call and email within literally minutes (and I had a lot of questions) and always made time for me and made me feel like she was working only with me. Susan completely surpassed my expectations and I am very particular and expect the absolute highest level of service and competence in all areas. What a terrific experience! I have already recommended Susan and Keyes to several people and will absolutely use Susan again for any and all real estate needs in South Florida. I can honestly say I would not change one thing about my experience - simply an exceptional job!
She has all the qualities you would look for in a real estate agent. Highly recommend!